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(A Division of Tele-Centre Assist Inc.)​​
Free Consultation
Contact Center & Profit Improvement

(416) 498-9440  or  877-889-ERIC (3742)

Selected Clients & Testimonials

95% Use Us Again or Refer Us...
  • Aetna Insurance
  • Aire One Heating & Cooling
  • Aizan Technologies
  • American Express Canada
  • American Sensors (Client: Watts Communications)
  • Ark eTail
  • AST Computers USA (Client: Watts Communications)
  • Aviva Insurance
  • Bayer Health (Client: Bhodex)
  • Canada Blood Services (Client: Contact Professionals Alliance)
  • Canada Life Financial
  • Canada Life General
  • Canada Trust
  • Canadian Credit Reporting
  • Canadian Imperial Bank of Commerce, Insurance
  • Canadian Securities Institute
  • Canpages  
  • CHC Health Services
  • CHC, Wolters Kluwer
  • Cision
  • Client Logic
  • Compaq Canada
  • Concord Idea Corp
  • Contact Point 360
  • Davis and Henderson
  • Direct Energy
  • Draft FCB
  • Drake International
  • Dundee Financial
  • East York Community Access Centre
  • Emergency Road Services
  • Enbridge
  • Ensemble Travel
  • Fujitsu (Client: Watts Communications)
  • Ganz
  • GMD Pharma/Adjuvantz
  • Good Humor Breyers
  • Hydro One (Client: Capgemini)
  • IBM Global Business Services
  • InfoCanada
  • Insurance Bureau of Canada  
  • Insurance Bureau of Canada (Client: Watts Communications)
  • Interior Dimensions
  • International Commodity Exchange Service
  • Kids Help Foundation
  • Labatt Breweries of Canada
  • Lawyer Done Deal
  • Lexmark Computers (Client: Watts Communications)
  • MarketView Insurance
  • Markham Hydro (Client: Watts Communications)
  • Maximizer Technologies (Client: Watts Communications)
  • Ministry of Natural Resources, Ontario Parks
  • Mr. Rooter
  • National Australia Bank (Client: Watts Communications)
  • NCR Canada
  • NuVoxx Communications
  • Optel (Axxent) Communications
  • Optima Communications International
  • Optima Insurance Group
  • Pizza Nova (Client: Watts Communications)
  • Pulse Services
  • Purolator Courier
  • Raybec
  • Readers Digest (Client: Watts Communications)
  • Reliance
  • Ricoh Canada
  • Ricoh Canada (Client: Bohdex)
  • Royal Bank of Canada
  • Royal Bank of Canada, Law Group (Client: CGI)
  • Samsung (Client: Watts Communications)
  • Sarnia Lambton, Office of Economic Development
  • Scotia Insurance
  • Sears Canada
  • Shoppers Drug Mart
  • SKF Canada
  • Springfree Trampoline
  • Sprint Canada
  • Star Telecom
  • Superior Energy
  • TD Insurance
  • Takeda  Pharmaceuticals
  • The Bank of Canada (Client: Watts Communications)
  • The Financial Post Data Group
  • The FSA Group (The Data Group)
  • The Minacs Group
  • The War Amps (Client: Watts Communications)
  • Touch Logic
  • Toyota Canada Inc. (Client: Watts Communications)
  • Univision (Client: TeleDevelopment)
  • Watts Communications Limited
  • York Consulting
  • Zurich Canada
"...everyone has been hugely impressed with the quality of your work on this project -- you should have heard the praise today for the RFP from one of our typically most strident critics."    
"Eric is a dedicated professional consultant. He brings tremendous dedication and enthusiasm to his clients.

In working with Eric, I found that he worked very hard to understand our business, in house legal, and our priorities.

He brought great project management and lean six sigma capabilities to our program allowing us to achieve our goals in a timely manner. Eric is extremely committed to helping his clients achieve their goals and is a pleasure to work with. "
"I feel like I am really helping people out by referring them to TCA ..he said he will get "kudos" from his boss because of the money they would save!" 

"Eric is both an operational and management consulting expert in in the area of customer service. Capgemini engaged Eric to facilitate improvements within a major customer service organization (CSO) that had a plethoria of issues.

Over a 3 month time period, Eric was able to assess the CS organization, identify root causes, make recommendations, and eventually implement solutions for a service center with over 300 agents. He is able to provide excellent value in a timely manner, and by any standard, he is highly effective. 

It is with great pleasure that I offer my highest professional recommendaiton to Eric Young.

"Very hands-on. They exceeded all of our expectations!"
Eric has good assimilation power. During his Six Sigma Green Belt training at CONSAK he grasped the important DMAIC and DFSS concepts quickly and clearly, specially by finding correlation of these methodologies to his own work area as relevant.

Eric has an analytical and inquiring approach which leverages his learning capability and capacity manifold.

As his teacher it was my pleaure to have him in the CONSAK training sessions. I am confident that he will prove to be an effective Six Sigma practitioner and would bring about process improvements by appliying the skills and knowlege gained from his Six Sigma training. 
I wish him well in all his future ventures.

"I have called upon Eric's expertise in the Call Centre on mulitple levels - from hiring management staff to consulting with our best clients.

Eric delivers on all levels! He is reliable, honest and will tell you the way it is -with solutions to improve and efficiencies to save time and money.

Eric is a great partner to work with!!!
"I hired Eric Young for a long term project to assess our business operations (including Sales, Service, Installation and Sales Support), business strategy, market positioning and sales process across our 9 locations.

He conducted a thorough assessment and came back with specific strategic and tactical recommendations that focused on streamlining all of our locations with a common infrastructure (both technical and operational) that would allow for introducing performance metrics and accountability for both sales and service.

He worked with me personally to re-engineer our current state operations, documented with highly detailed process mapping, trained branch personnel and then implemented. Eric’s efforts had a definite positive impact on sales and customer service.

The partners at our 9 locations have nothing but good things to say about Eric and it has been a pleasure working with him. We hope to use his services again as the need arises and I would highly recommend him.

If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
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