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CONTACT CENTER & LEAN SIX SIGMA EFFICIENCY CONSULTANTS

ERIC YOUNG
ASSOCIATES
(A Division of Tele-Centre Assist Inc.)​​
Free Consultation
Annual Savings, Sales Growth, Enhanced
Customer Experience

(416) 498-9440  or  877-889-ERIC (3742)
Breakthrough Profit Improvement
Annual Savings - Revenue Growth - Customer Experience
Consulting & Recruiting
for Contact Center and Supporting Back Office
ERIC YOUNG ASSOCIATES (a division of Tele-Centre Assist Inc.) is a trusted source for optimizIng back office departments and contact centers (call centers) for improving profit, revenue growth while enhancing customer experience.

  • 32 years of Contact Center & Lean 
  •  Operating for 22 years                               
  • 100 + Completed Lean Six Sigma Projects         
 
"We deliver solid results and tenaciously seek creative ways to streamline operations while being sensitive to the  Voice of the Customer"

We either  "tackle" ourselves or recruit for any project that is Efficiency or Contact Center related. Through our consulting and SME staffing solutions we offer an immense network of subject matter expertise.
​​​​
  • Project Management
  • Six Sigma Process Improvement
  • Business Analysis
  • Workforce Management (Forecasting & Intraday)
  • Software Sales
  • Training 
  • CRM Support
  • Customer Service
  • Inside Sales
  • Telecom - Genesys, Cisco, Avaya, etc.
  • Vendor Management​​
  • Executive Leadership

We Always Get the Job Done - No Matter What...
Options for Completing Your Projects 


1.  Traditional Consulting:
      We manage & complete your project
2.  Contract Consultants /SME Staffing:
     We supply the hard-to-find specialized expertise
      your project requires.
3.  Direct Hire - SME Recruiting:
       We source, qualify, screen & guarantee the quality
       of any people you hire through our firm    
A promise that  you can take to the bank...
 We guarantee that when we are asked to implement recommendations...







And If we don’t achieve this we will work at no charge until that ROI is realized.​​

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You will achieve a minimum 200% ROI within the first 12 months of completion!
Put your project in the hands of the experts.


Call us today!







(416) 498-9440
CONTACT CENTER & OPERATIONAL EFFICIENCY CONSULTANTS