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Vendor & Performance Management

Our approach to performance management is the same whether it's for an outsourced operation or if it's internal.

"If you can't measure it, you can't improve it"
  1.   How well is your department performing?
  2.   Are your metrics appropriate for the activities/tasks?
  3.   Which activities are producing the best results?
  4.   Are your people truly accountable?
  5.   Is there clarity around how success is defined?
  6.   Does your team or leaders require training on performance management design, productivity, sales/service ?
 
Cultures of Accountability
Our program follows a systematic process to ensure that fundamental "building blocks" are in place. 
  • Identify current state core activities
  • Identify appropriate measures
  • Identify current state performance
  • Refine measures & establish report/tracking
  • Establish appropriate goals/targets
  • Link to performance evaluation process
  • Support with coaching, quality assesssments & training

Once the process is established, our departure involves monitoring the results and taking action with your management team as a tansitioning strategy.

Vendor Management Program
  • In-source or out-source
  • Ensure performance managment "building blocks" are in place
  • Objective, daily monitoring and assessment
  • Customized "Report Cards" with action plans
  • Corrective actions
  • Regular site visits
  • Regular feedback
Performance Management techniques don't just apply to sales and service functions.


We represent you and provide consulting...

  • Efficiency Assessment
  • RFP Development
  • Response Evaluations
  • Vendor Negotiations, SLA, Contract

Your Cost is...
                            $0.00*

* When you contract an alliance partner
Vendor Selection
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If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
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