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Another typical assignment...
Mandate & Scope
The Health Claims for Auto Insurance (HCAI) initiative, electronic system for transmitting specific Ontario auto insurance health claims forms between insurers and health care providers had a legislated start date. This imminent start date necessitated an agressive project plan.
Customer Contacts was responsible for developing the processes, business requirements and solution for execution of the Data Entry Centre (DEC) so health care providers could continue to submit paper forms.
A. Develop RFP
- Develop and manage the project plan
- Stakeholder discoveries
- Conducted Interviews & workshops
- Research similar initiatives
- Documentation of possible processes
- Analysis
- Meetings to Drive Consensus
- Identified Business Requirements
- Determine RFP format
B. Vendor Evaluation
- Develop RFP Evaluation Matrix & Process
- Evaluate RFP Responses
- Lead/Facilitate Evaluation Process with Stakeholders
- Lead/Facilitate Vendor Meetings
- Detailed Analysis, Executive Summary & Recommendation
- Executive Presentations
C. Complete Contract and SLA
- Draft SLA & Contract
D. Post-Contract - Planned
- Advise & represent IBC for Implementation
- Provide Quality Assurance
- Develop Quality evaluation tool & process
- Vendor Site Visits – Bi-Weekly
- Review/Audit work & reconcile to invoices -Weekly
- Review Metrics Reporting (SLA) – Weekly
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