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CONTACT CENTER & OPERATIONAL EFFICIENCY CONSULTANTS
Savings, Sales Improvement, Enhanced
Customer Experience

CALL TODAY!   (416) 498-9440  or  877-889-ERIC (3742)

Contact Center & Efficiency Technology

Selection
It can be difficult to differentiate between different vendor solutions and know which is most appropriate for your circumstance. Our service helps you navigate through this process.

Management & Accountability
When your technology platform involves more than one vendor and you need an objective, knowedgeable resource to represent your interests and become a single point of contact, that's the value we provide.

We are vendor agnostic & apply only appropriate solutions for your circumstance.

Telecom 
Workforce Management
  • Inbound Contact Center
  • Outbound Contact Center
  • Office PBX
  • ​IVR
Overstaffing or understaffing at any level, even for short periods, should be avoided because such conditions can cut into an institution's profitability, reduce its overall productivity, frustrate its employees, and antagonize its clients and customers.
Quality Evaluations
Operational Efficiency
Objectively evaluate agent behaviors, provide timely feedback and support, boost service quality, and cultivate customer experience and loyalty. 

Maximize the impact and ROI of your call center quality monitoring processes and significantly improve the effectiveness and efficiency of your customer interactions.

  • Feature-Rich
  • Pay-as-You-Use
  • Omni Channel Quality
  • ​100% Recording
  • Replacing Spread Sheets
  • Instant Performance Feedback to Front Line Staff 
  • Comprehensive Management Dashboards & Reports ​
  • Document Management
  • Mind Mapping
  • ERP
Knowledge Management
  • Powerful Knowledgebase
  • Call Guidance
  • Training Management
  • Knowledge & Workflow Automation
  • ​Q & A
FYI Overview
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