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CONTACT CENTER & OPERATIONAL EFFICIENCY CONSULTANTS
Savings, Sales Improvement, Enhanced
Customer Experience

CALL TODAY!   (416) 498-9440  or  877-889-ERIC (3742)

Staffing for Subect Matter Experts
(SME's)

We are not a traditional agency.
As consultants focused on revenue growth, operational efficiency & enhanced customer service for contact centers & back office departments, recruiting is just one of many ways we support this specialization.

We tackle anything contact center or Lean / Process related. 

Where We Differ...
  • Our rates are affordable 
  • We offer insight, techniques & tools for your projects; N/C
  • We are qualified to work in the very roles we recruit for
ERIC YOUNG ASSOCIATES is a trusted and reliable source for hard-to-find Subject Matter Experts (SME). 

We focus on expertise that falls within the scope of our niche consulting practice so that we can also offer additional value for our clients in the form of ongoing insight and guidance on the progression of your project.  

  • Project Management
  • Six Sigma Process Improvement
  • Business Analysis
  • Workforce Management (Forecasting & Intraday)
  • Telecom (i.e. Genesys, Cisco, Avaya etc.)
  • CRM Support
  • Vendor Management
  • Software Sales
  • Training
  • Contact Center Operations & Technology Executive

We have been helping executives build teams and execute specialized projects for decades. We understand the demands of these roles becasue we are SME's ourselves.

We can address your resource requirements with either contract or direct hire staffing services.

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Job & Contract Postings










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Candidates/Consultants/Freelancers

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 There are currently no available contracts or positions.
"I feel like I am really helping people out by referring them to TCA. He said he will get "kudos" from his boss because of the money they would save!"  
Insurance Bureau of Canada
Do you have a Contact Center or Operational Efficiency Issue?​​

We always get the job done and offer the following options for executing work...

1.  Traditional Consulting
  • We manage and complete your project

2.  SME Staffing  (Suject Matter Experts on a contract)
  • We supply the  hard to find specialized expertise your project requires

3. Direct Hire  (Hiring SME's for full time roles)
  • We source, qualify, screen & guarantee the quality of people you hire through our firm

Call us today!






(416) 498-9440
CONTACT CENTER & OPERATIONAL EFFICIENCY CONSULTANTS
"TCA delivered! First, I ran my own ad, thinking I could do a better job, cheaper. TCA staff presented an affordable alternative, made promises that they kept" ​
" The level of integrity and conviction in which TCA operates is refreshing and rare in today's marketplace of recruitment firms..."
Sears Canada
"Eric, thanks so much for providing insight on how we can help our people become  better in their roles.

Working with you was a pleasure and allowed us to share and learn together. 
I just wanted to forward on my comments regarding Eric and how we appreciated all his work with my group."
 
TD Canada Trust​​