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Contact Center & Sales Departments
Support Services



- Efficiency Assessment (Audit)
- Six Sigma Operations Optimization
- VOIP, Hosted, CTI, ACD, IVR solutions
- Vendor Selection & Management
- Interim Facility Management
- Quality Monitoring
- Training (Sales, Service, Management)
- B2B Lead Generation
- Convert Cost Center to Profit Center
- Telephony Selection & Assessment
- Telecom/Network Engineering
- Telecom Refund Audit
- Applications Development
- Project Management
- Business Analysis
- Workforce Management
- CRM Design & Implementation
- Technology Assessment/Selection
 



We Provide Consulting & We Represent You.
    
  • Efficiency Assessment
  • RFP Development
  • Response Evaluation
  • Vendor Negotiations, SLA, Contract
 
Your Cost is:
$0.00




Within Your Existing Budget
No Added Fees Option!

  • Contract Consultant -No Fee!
  • Direct Hire

CLICK HERE








Workforce, Intraday, Genesys, Cisco, Avaya, BA, PM, Vendor Management, Network Engineer, Inside/Outside Sales.Applicaitons Development, Software Sales...
"Eric's ability to quickly assess our requirements were key to a successful start-up of our contact center under very tight time contstraints..."     Good Humor Breyers
Decades of Contact Center & Sales Experience...
We have dedicated our careers to this industry.

And we have discovered creative ways of increasing sales and finding efficiencies...
ERIC YOUNG ASSOCIATES is a Division of Tele-Centre Assist Inc.
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SALES GROWTH + CONTACT CENTER CONSULTANTS
Support Services
(Operations, Telecom & IT)
3 Options for Completing Your Project
Vendor Selection
& Management
  • Without cutting headcount
  • Without degrading the quality of the customer contact
  • Without incurring any capital cost to our clients
416.498.9440
Contact Centers & Sales Departments
Operations & Technology Consultants