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Eric Young - Interviewed on Location Analysis for the Greater Toronto Marketing Alliance (GTMA)
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Testimonials...
Testimonials and...
Success Stories
Success Story #1 - RFP Development, Efficiency Study, Vendor Selection, Vendor Management
Success Story #2 - Sales/Service Management, Training, Vendor Management, Business Case Development, Executive Recruitment, Back Office Efficiency & Revenue Assessment.
Success Story #3 - New Back Office Process Development, Request for Proposal Development, Scoring Matrix & Evaluation Process, Vendor Selection, Contract/SLA Negotiation, Vendor Management.
Dan Cadieux, President, InfoCANADA
Eric spent time to fully understand our business and then with that knowledge made great recommendations for improvement, especially with our sales team. After prioritizing the recommendations with Eric he then implemented the recommended changes with our staff and management team."
Barb Sulzenko-Laurie, Director
Insurance Bureau of Canada
"...everyone has been hugely impressed with the quality of your work on this project -- you should have heard the praise today for the RFP from one of our typically most strident critics."
Our Clients are Always Happy...
"I don’t know how we would get through this project without you!"
"TCA has no shortage of good workable ideas and solutions!"
"We found Eric's expertise invaluable to our project."
Insurance Bureau of Canada
Repeat Customer
Repeat Customer
Repeat Customer
"Very hands-on. They exceeded all of our expectations!" Good Humor-Breyers
"A Help Desk efficiency analysis resulted in a call length reduction of 40% & improved service performance by 25%.
Cost savings represented millions of dollars."
95% of our Clients Use Us Again or Refer Us...
ERIC YOUNG ASSOCIATES is a Division of Tele-Centre Assist Inc.
Matthew Arbab, General Manager
AIRE ONE Heating & Cooling
Re: Performance of Eric Young
I hired Eric Young for a long term project for the purpose of assessing our business operations (including Sales, Service, Installation and Sales Support), business strategy, market positioning and sales process across our 9 locations.
He conducted a thorough assessment and came back with specific strategic and tactical recommendations that focused on streamlining all of our locations with a common infrastructure (both technical and operational) that would allow for introducing performance metrics and accountability for both sales and service.
He worked with me personally to re-engineer our current state operations, documented with highly detailed process mapping, trained branch personnel and then implemented. Eric’s efforts had a definite positive impact on sales and customer service.
The partners at our 9 locations have nothing but good things to say about Eric and it has been a pleasure working with him. We hope to use his services again on specific projects as the need arises and I would highly recommend him.
More Sample Projects.
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