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ERIC YOUNG ASSOCIATES is a Division of Tele-Centre Assist Inc.
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Inside Sales & Customer Service Specialist
RC02b
NA
Consumer - Athletic Equipment
April-July 31 - 12-9 pm, M-F
Aug-April - 10-5 pm, Sat afternoons
Inside Sales + Customer Service
Manager, Customer Service
$38,000 - $40,000 + 15%
Hwy #7 & Warden, Markham ON
NA
2 + 1 Weeks
NA
ERIC YOUNG ASSOCIATES®, a division of Tele-Centre Assist Inc is a results driven organization focused on implementing sustainable sales growth or contact center optimization.
Working with Fortune 500 companies across the continent, we focus on enterprise-wide Sales and Customer Service activity. Our firm offers a staffing service as just one part of our specialized focus. We have earned a reputation as being the definitive source for qualified Sales, Call Center and Telecom professionals.
OUR CLIENT:
Is the manufacturer of an innovative and award winning Trampoline. Their products are recognized as the safest trampoline in the world and serve markets worldwide. They are a leading name you can trust and the preferred supplier in the market today.
PRINCIPAL ACTIVITIES:
NOTE: This business is highly seasonal and will on occasion severely alter these percentage splits of where the candidate will focus their time.
Inbound & Outbound Sales – 75%
- Handle inbound telephone, chat, email & walkin sales inquiries for the purpose of qualifying, presenting appropriate benefits and closing equipment and accessory sales.
- Outbound telephone follow-up to sales inquiries or requests for more information for the purpose of closing sales
- Achieve sales objectives by selling defined products & accessories to prospects whom have contacted us through multiple channels including; telephone, email, web chat, walk in, etc.
- Achieve sales objectives through a strategy of understanding prospect needs/circumstance and building a “trust” relationship that is premised on adding value through education (lead nurturing) until the prospect makes a purchase decision
- Enter all prospect activity into a CRM and schedule appropriate follow up actions
- Achieve specific quantifiable sales objectives.
- Complete all administrative responsibilities as required, including daily updating to contact management systems
- Continue professional educational development to include product knowledge, sales and organizational skills.
Customer Service – 25%
Act as back up to inbound & outbound Customer Service for existing customers as required.
You will be responding to incoming inquiries from valued customers, helping them with questions, complaints, billing inquiries, installation questions, order status etc. You will also leverage your inside sales experience to proactively identify needs for cross-sell & up-sell opportunities and gently attempt to close the sale.
- Ensure optimum servicing to our existing client base by promptly and accurately responding to customer inquiries on multiple product questions and issues.
- Handle incoming call inquiries with sensitivity.
- Responding to customer inquiries across all contact channels (telephone, email, walk in etc.) within the customer service quantifiable service metrics 100% of the time.
- Meet or exceed business standards for quality and productivity.
- Evaluate and analyzing information and recommend solutions to the Customer.
- Proactively identify cross-sell & up-sell and gently attempt to close
- Responding to email and written correspondence
- Research customer issues and assume accountability for ensuring a successful resolution
- Other administrative duties as required
POSITION QUALIFICATIONS:
Successful candidates will have previous experience working in an inside sales environment servicing and proactively identifying and satisfying customer needs
- At least 2 years B-C outbound sales experience is a must
- Previous inbound customer service experience preferred
- Impeccable English with a friendly disposition
- Strong/obvious service disposition
- Sales and quota driven
- Advanced computer/keyboarding skills.
- Ability to respond to adverse situations, e.g., irate customers, high call traffic.
- Microsoft Office (Word, Excel and Power Point);
- Excellent written communication skills;
- Comfortable with the Internet;
- Familiarity with contact management systems
- Excellent interpersonal skills and ability to multi-task.
- Self-starter
- Organizational skills;
- Team player
- Bachelor’s degree
416.498.9440
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