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Our Mandate...
We help our clients save/make money without compromising service quality or the need for capital expense.
Customer contacts can be expensive and complex to manage. Opportunities for efficiency gains are often hidden in the day-to-day operations and can translate into tremendous bottom-line gains in the form of:
- Reducing costs without impacting service
- Generating incremental revenue with excess capacity
Our Approach is Simple
1. Establish business objectives, positioning & strategic
direction
2. Comprehensive Current State Assessment
3. Jointly Implement the fndings for measurable service,
efficiency and revenue gains.
Efficiency or Revenue Growth
A Disciplined Approach...
200%
ROI
"We have had a number of compliments from our senior management on the depth, detail and recommendations contained in the audit..."
Ontario Parks, Ministry of Natural Resources
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"...everyone has been hugely impressed with the quality of your work on this project -- you should have heard the praise today from one of our typically most strident critics."
Insurance Bureau of Canada
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"I want to especially thank Eric for his good work and contribution to the project. It was great to see Eric integrated with the team very quickly and providing valuable input on a number of areas. His work on the call center efficiency analysis and other operational recommendations was instrumental in our success ..."
Bayer Health
ERIC YOUNG ASSOCIATES is a Division of Tele-Centre Assist Inc.
Decades of Experience...
This is our roots. We have spent our entire careers working in Sales departments and Contact Centers
We have discovered some very creative ways of increasing sales and finding efficiencies...
- Without cutting headcount
- Without degrading quality of the customer contact
- Without incurring any capital cost to our clients
416.498.9440
SALES GROWTH + CONTACT CENTER CONSULTANTS
Contact Centers & Sales Departments
Operations & Technology Consultants
